Our Vision & Our Code Of Conduct

The development of the Vision, Values and Objectives for the organisation provided the driving force for becoming a learning organisation where staff development is viewed as an investment for the organisation and staff are encouraged and supported to pursue ongoing education to improve their knowledge and skills base in order to provide quality and innovative resident care for the veteran community.

From the outset, the Vision has clearly become the beacon, which drives our Village forward. Our policies and procedures are designed and formulated to promote a unique community that fosters holistic care, individuality, learning and innovation. Our Village’s Vision, Values and Strategies are discussed at staff orientation sessions and clearly displayed throughout the organisation.

Therefore with our aim to have a dynamic and skilled workforce the objective of all training and professional development is to provide relevant, innovative and creative programs to all levels of staff in order for them to be competent and confident in their work.

From the creation of the Vision and Values, the next step in defining our culture and future was to meet with staff to ask them how they wished to be treated at work and how they wished to treat others whist they were at work. Village Staff prepared the following Team Values/Code of Conduct with detailed consultation, review and clarification from every area of the Village:

Code of Conduct

As an employee of the Village I understand our common goal is to create a small community where our residents are safe and the quality of their life is paramount. To ensure this outcome I will observe the following principles:

1. The care and safety of residents is my first concern
2. Be honest and act with integrity
3. Accept responsibility for my work
4. Show commitment as a team member
5. Take responsibility for my learning and development

How we accomplish our goal is as important as the goal itself. The following team values underpin everything we do:

Open and Honest Communication

• Treat each other with respect
• Do what we say we are going to do, practice discretion and confidentiality to build trust
• Resolve conflict constructively
• Communicate appropriately – talk to each other and share the information
• Attend and participate in meetings
• Actively listen to each other

Support Each Other

• Share the workload
• Be flexible in the way we approach issues
• Show empathy and understanding – especially when the pressure is on
• Demonstrate equality
• Give each other feedback and recognition
• Be accountable for how we are and what we do

Value Learning

• Work to continuously improve our care and service
• Understand our purpose and direction
• Share our skills and learning with others
• Take full advantage of the opportunities offered

Humour and Fun

• Take our work seriously and ourselves lightly
• Remind each other to see the funny side
• Be respectful in our humour
• Laugh at any opportunity because it is a great stress tool and is good for your health
• Accept things beyond our control

Positive Attitude

• Have tangible and attainable goals
• Look for the best in each other and in the Village Have enthusiasm for our job
• Recognise our own attitude and its effect on others
• “Smell the roses” before we arrive at work
• Practice stress management
• Be involved